Refund Policy
Draft refund rules aligned with the Spectral HX founding Stripe plans on osv01d.org/spectral-hx (Founding Personal US$49.99/mo, Founding Pro US$79.99/mo; gated Pro/Enterprise; annual = two months free). Final amounts and windows need owner and lawyer sign-off before charged sales.
Proposed policy (draft)
- 14-day first-charge refund. New subscribers may request a full refund within 14 days of their first successful paid charge for that subscription, by cancelling in-account or emailing support. Stripe refunds return funds to the original payment method.
- After 14 days. Fees are non-refundable except where required by law, where we discontinue the service, or where we materially reduce core paid functionality during a paid term (pro-rated unused period).
- Trials. The marketed 14-day trial does not require a card; if a card is taken later, the 14-day refund window runs from the first paid charge.
- Annual plans. If an annual plan is refunded within the window, the full annual charge is refunded; after the window, unused months are not refunded except as required by law or the Terms.
- Chargebacks. Contact us before filing a chargeback so we can resolve billing errors quickly.
Statutory rights
Nothing here limits refunds or cancellations you are entitled to under the Ontario Consumer Protection Act, 2002 (including internet-agreement cancellation where disclosures were missing) or other non-waivable consumer law. Where those rights apply, we refund within the statutory timeline (typically 15 days of a valid statutory cancellation).
How to request
Use in-product cancel/refund controls when available, or email the support address published at purchase. Include your account email and Stripe receipt ID.